Refund & Cancellation Policy

Last Updated: August 31, 2026

1. Order Cancellation

Customers may request cancellation before the order has entered preparation, packing or dispatch, subject to the applicable vendor and order status.

2. Cancellation by Vendor

An order may be cancelled because of:

• Product unavailability
• Operational limitations
• Delivery service limitations
• Incorrect product or pricing information caused by a technical error
• Suspected fraudulent activity

3. Refunds

Eligible refunds for prepaid orders will be processed according to the applicable payment method and payment provider procedures.

4. Incorrect, Missing or Damaged Products

Customers should report any incorrect, missing or damaged product as soon as reasonably possible after delivery.

Please keep relevant order information and, where appropriate, supporting photographs of the received products.

5. Perishable Products

Grocery and other perishable products may have limited return eligibility due to their nature. Refund or replacement decisions will be subject to applicable law and the circumstances of the order.

6. Refund Processing Time

Refund processing time may vary depending on the bank or payment service provider.

7. Contact

For order-related issues, contact Wakarta support at: [YOUR SUPPORT EMAIL].